The legal bits…

We’re Webbs of Lincoln Limited (company number 09939387), a company registered in England and Wales. Our registered office is at: 117-121 Portland Street, Lincoln, Lincolnshire LN5 7LG.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info.

We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About You

To shop with us, you need to:

• be at least 18 years old
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Some of the goods sold through our websites may not be suitable for under 18s.

Placing an order

We will only accept your order once payment has been approved and the payment card has been debited (and then the contract is made based on these terms. You should receive an automated acknowledgement e-mail confirming receipt of your order.

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with us and we’ll be happy to speak to you about it.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3

• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Using Klarna

Using Klarna or Pay Later in 3 with Klarna to try before you buy? Some different terms apply as per below:

Who can use Pay Later with Klarna?

• Customers over the age of 18.
• Customers with a billing and delivery address registered in the UK.

When can it be used to place an order?

When placing an order in GBP on our UK website.
You can't buy gift vouchers using Klarna. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Pay Later with Klarna. There's no minimum spend - simply add the items you’d like to your basket and head to checkout.

How do you pay using Pay Later with Klarna?

TBC Depending on integration

When do you have to pay for your order?

Klarna will send you an email within 2 days of your order being placed with payment instructions. You'll have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.

Having trouble paying with Klarna?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

• Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
• Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
• You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
• You may have missed a required field at the checkout, such as filling in your Date of Birth.
• If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

Just one more thing...

Klarna are an independent payment provider and we have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

Prices and product descriptions

From time to time we may price up or describe a product or promo incorrectly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from:

• Express delivery (approx. 1-2 working days)
• Normal delivery (approx. 3-5 working days)
• Click & Collect orders (approx. 1-2 working days)

Typically order will be fulfilled on the same day, but orders placed after 12pm may fall onto the next day for dispatching.

We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Returns and refunds

Returning an unwanted item?

Sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition with original packaging, we won’t charge a restocking fee, subject to the rules below, which includes rules about fair use & delivery. None of these rules affect your statutory rights.

All returns must be returned by the customer and received by Webbs within 28 days of the item being delivered to you or available for collection. If the item is in the condition as stated above, we'll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

How do I return?

To request a return, simply contact a member of staff using our website contact form or call us quoting your order number, and we’ll be able to advise on the best solution.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

None of this affects your statutory rights.

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags (e.g., boots should be returned with the original boot box).

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged in transit. Unless stated specifically, or pre-agreed with our team, you are responsible for the cost of returning items to us.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return or you need to track your return if it hasn’t arrived with us.

We're not responsible for any items that are returned to us by mistake. If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning an irregular number of items then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact us. You'll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.

We do not offer exchanges at present.

Returning a faulty or incorrect item?

If you've received an item which isn't quite right, please get in touch with us here at Webbs Motorcycles and we can investigate this for you. Click here for more information on faulty products, or click here for more information on incorrect items.

What happens to my return if I ordered using Klarna? If you've placed an order with Pay Later with Klarna or Pay Later in 3 with Klarna, you’ll be paying for your order in regular instalments or within 30 days of it being placed. If you return an item within 28 days of it being delivered to you or available for collection, we'll give you a full refund.

If you decide to return something within 29 to 45 days of it being delivered to you or available for collection, a gift voucher will be issued to you instead, and any Pay Later with Klarna or Pay Later in 3 with Klarna instalments will still apply. We have no liability to you for these instalments or any additional charges incurred, so make sure to pay them off in full!

Proof of postage We strongly recommend you get proof of postage and follow our returns process (for more information on how to return, see here). Our returns address is:

117-121 Portland Street, Lincoln, Lincolnshire LN5 7LG.

Original condition All returned items should be sent back to us in their original condition together with the original packaging and all WEBBS MOTORCYCLES and brand tags.

Helmets must be returned with the original visor sticker still attached, please do not remove this before trying the helmet on.

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

Head over to our Customer Care pages for full details on Promo Codes and the rules on how to use them – but here are some key things to remember:

• Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
• Unless we tell you otherwise, Promo Codes can’t be used to buy WEBBS MOTORCYCLES Gift Vouchers nor any new or used motorcycle as these are not paid for directly online.
• If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
  We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Gift Vouchers and Gift Cards

If you’re the lucky recipient of an WEBBS MOTORCYCLES Gift Voucher head over to our Help pages to find out how and when your gift card or voucher can be used. A few points to bear in mind:

It’s best to lock your Gift Voucher or Gift Card to your WEBBS MOTORCYCLES account ASAP to keep it safe.

Gift Vouchers can’t be used to buy WEBBS MOTORCYCLES Gift Vouchers. If you’re being super generous and buying someone else an WEBBS MOTORCYCLES Gift Voucher, please make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.

Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!

Gift vouchers bought with UK as the browsing country will expire 2 years from the date of receipt. Gift vouchers bought with the US as the browsing country do not have an expiry date. Gift vouchers bought from an WEBBS MOTORCYCLES browsing country outside of the US or the UK will expire 10 years from the date of receipt.

WEBBS MOTORCYCLES reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

At WEBBS MOTORCYCLES, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal WEBBS MOTORCYCLES customers the best service, so we take them really seriously. WEBBS MOTORCYCLES will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').

Troublemakers take note: you agree to indemnify, defend and hold harmless WEBBS MOTORCYCLES, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of these Terms and Conditions.

Intellectual property, software and content

WEBBS MOTORCYCLES owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the WEBBS MOTORCYCLES logo or any WEBBS MOTORCYCLES brand or trademark (or any marks which are colourably similar) without our express permission.

Linking to this Website

It’s fine for you to link to Webbs Motorcycles.co.uk, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by WEBBS MOTORCYCLES where none exists.

Our Website must not be framed on any other site without our permission.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

Email us here. Get in touch on Facebook.

Post: WEBBS MOTORCYCLES

117-121 Portland Street,
Lincoln
LN5 7LG

If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to:

The Retail ADR

Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW (Tel: +44 20 3540 8063) Email the Retail ADR at enquiries@cdrl.org.uk

or

The EU Online Dispute Resolution platform.

Legal stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

User Generated Content

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your profile & the content you share.

We can use your handle and the content (the “Content”) on WEBBS MOTORCYCLES.co.uk, marketplace.Webbs Motorcycles.co.uk, collusion.com and/or on any of WEBBS MOTORCYCLES’ social media platforms (including but not limited to Instagram, Facebook and Twitter). we can edit, crop, adapt, enhance or modify the Content (but WEBBS MOTORCYCLES will not treat you in a derogatory manner). You promise that you:

have the permission of everyone in the Content; have the right to grant WEBBS MOTORCYCLES the above rights; and are at least 18. If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.