Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
RETURNS AND REFUNDS
Returning an unwanted item?
Sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition with original packaging, we accept returns for free, subject to the rules below, which includes rules about fair use & delivery. None of these rules affect your statutory rights.
All returns must be received by Webbs within 28 days of the item being delivered to you or available for collection. If the item is in the condition as stated above, we'll give you a full refund by way of the original payment method.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
None of this affects your statutory rights.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., boots should be returned with the original boot box).